Terms and Conditions for Online Store

The owner of the online store javer-shoes.com (hereinafter the "Online Store") is Flossy Eesti OÜ (registry code 12992917), located at Noole tee 14-4, Järveküla, 75304 Rae vald, Harju maakond, Estonia.

1. Validity of the Sales Contract, Product, and Pricing Information

These sales terms apply to purchases made via the Online Store.

Product prices are indicated alongside the products. Delivery fees are added during checkout. All prices are in euros (€).

Delivery fees depend on the buyer's location and the chosen delivery method. The exact delivery fee is displayed during checkout.

Product details are available next to each product in the Online Store.

2. Placing an Order

To order products, add the desired items to your shopping cart. To complete the order, fill in the required fields and select a suitable delivery method. The total amount payable will be shown and can be securely paid via the following payment methods:

  • Estonian bank payments

  • Finnish bank payments

  • Latvian bank payments

  • Lithuanian bank payments

  • Visa/Mastercard card payments

  • Apple Pay and Google Pay

  • Pay later solutions

  • Kniks gift card

NB! If paying via a bank link, be sure to click the "Return to merchant" button on the bank page to finalize the order.

Payments are processed by Maksekeskus AS. Payments take place in a secure environment outside the Online Store — in the secure environment of the respective bank for bank link payments, or in Maksekeskus AS’s secure environment for card payments. The seller does not have access to the buyer's bank or card details. The sales contract takes effect when the payment has been received into the Online Store’s bank account.

The Online Store, as the data controller, forwards the necessary personal data to Maksekeskus AS for payment processing.

If the ordered product cannot be delivered due to stock unavailability or other reasons, the buyer will be notified as soon as possible, and the full amount (including delivery costs) will be refunded immediately, but no later than within 14 days of the notification.

3. Delivery

Products are delivered to all EU countries and other countries worldwide.

Delivery partners include:

  • Omniva

  • Itella

  • DPD

  • DHL

Delivery costs are covered by the buyer and are displayed alongside the selected delivery option.

Estimated delivery times:

  • Within Estonia: 2–5 business days

  • Outside Estonia: 5–14 calendar days

In exceptional cases, delivery may take up to 45 calendar days.

4. Right of Withdrawal

The buyer has the right to withdraw from the contract within 14 days of receiving the goods.

NB! The right of withdrawal does not apply to:

  • Food products

  • Cosmetics

  • Hygiene products in sealed packaging if the packaging has been opened

The right of withdrawal does not apply if the buyer is a legal entity.

To exercise the right of withdrawal, the product may only be used to the extent necessary to verify its nature, characteristics, and functioning — as would be allowed in a physical store.

If the product has been used beyond what is necessary, or shows signs of wear, the Online Store has the right to reduce the refund amount in proportion to the decrease in product value.

To withdraw from the contract, the buyer must submit a withdrawal application, which can be found at:
➡️ https://javer-shoes.com/pages/contact
and send it to info@javer-shoes.com within 14 days of receiving the goods.

The buyer bears the cost of returning the goods unless the reason for return is that the product does not match the order (e.g., wrong or defective product).

The product must be returned within 14 days of submitting the withdrawal application, or proof must be provided that the goods were handed over to the carrier within this period.

The Online Store will refund the buyer as soon as possible, but no later than 14 days after receiving the withdrawal notice. Refunds may be withheld until the returned goods have been received or the buyer provides proof of return, whichever comes first.

If the buyer has chosen a delivery method other than the least expensive standard option, the Online Store is not obligated to refund the extra cost.

The Online Store has the right to cancel the sales contract and request the return of the goods if the product price was mistakenly listed significantly below market value.

5. Right to Submit Claims

The Online Store is responsible for non-conformities or defects in the goods that existed at the time of delivery and that become apparent within two years of delivery. Within the first year, it is presumed that the defect existed at the time of delivery, unless proven otherwise by the Online Store.

The buyer must notify the Online Store of any defects within two months of discovering them by emailing info@javer-shoes.com or calling +372 5036075.

The Online Store is not responsible for defects caused after the product was handed over to the buyer.

If a purchased product has defects for which the Online Store is responsible, the Online Store will repair or replace the product. If repair or replacement is not possible, the Online Store will refund all costs associated with the sales contract.

The Online Store will respond to the buyer’s complaint in writing or in a format that can be reproduced in writing within 15 days.

6. Direct Marketing and Personal Data Processing

The Online Store processes the buyer’s personal data only for order fulfillment and product delivery. Personal data will be shared with delivery service providers for the purpose of shipping the goods.

The Online Store sends newsletters and offers to the buyer’s email address only if the buyer has given explicit consent by subscribing via the website.

The buyer can unsubscribe from marketing emails at any time by notifying the Online Store via email or by following the instructions provided in marketing emails.

7. Dispute Resolution

If the buyer has any complaints regarding the Online Store, they should send an email to info@javer-shoes.com or call +372 5036075.

If the buyer and the Online Store are unable to resolve the dispute, the buyer may contact the Consumer Disputes Committee. Information on the process and application forms is available at https://www.tarbijakaitseamet.ee. The Consumer Disputes Committee is authorized to resolve disputes arising from contracts between the buyer and the Online Store. The process is free for the buyer.

The buyer may also submit a complaint via the European Union’s Online Dispute Resolution platform at https://ec.europa.eu/odr.